Comcast cable card support. Feb 21, 2016 · I just got my new TiVo bolt Friday.

Comcast cable card support. 86 (Consumer Protection Act) and RCW 80 (Public Utilities Commission), Washington customers are Dec 6, 2015 · Probably a Comcast glitch if you have been getting all the channels with no problems. While we all know / can sense this is coming (with Xfinity only supporting legacy cable card customers who are grandfathered in), the "at some point" mentioned obviously does not give any Dec 9, 2024 · Someone mentioned in a thread that Comcast / Xfinity is planning to shut off all cable card at "some point". Thanks for all the helpful replies. Your email address stays the same – and your messages, folders, and contacts do, too. Dec 6, 2024 · Someone mentioned in a thread that Comcast / Xfinity is planning to shut off all cable card at "some point". I recently ordered and setup a couple more cards and they work great with my Tivos and HDHomerun Primes. Contact Customer Service at (800) 391-3000. This seems like my existing card was removed from your system. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Mar 18, 2025 · The CableCARD technology enables subscribers to watch cable programming while eliminating the need for additional hardware rented from the service provider. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. How can I get support from an Xfinity staffer that has knowledge of TiVo and the CableCards ? I Even if you have a CableCARD ready to install, TiVo recommends that you choose I'll get a CableCARD later and finish Guided Setup. Nov 22, 2024 · Xfinity/Comcast support then informed me that the cable card was malfunctioning and that they would not provide support or replacement for the card. Under RCW 19. The TiVo Service Number of your DVR (found on the System Information Screen). When Dec 27, 2023 · Call the Comcast support line When the IVR asks you what to help with, say "Cable Card" You should get transferred directly to level 2, when they answer, say you need Cable Card support. Enjoy entertainment your way with great deals on Xfinity by Comcast. The cable card is not working and will not update the firmware. Make sure you have your new The CableCARD numbers that you just wrote down at the end of Step 3. Note: Xfinity On Demand HDTV service requires the use of a TV Box from Xfinity TV. For CableCARD activation assistance in other areas please contact the CableCARD Activation support line at 1-877-405-2298. Comcast is committed to working with manufacturers of retail devices, including manufacturers of CableCARD devices, in order to provide our customers with more choices to access and enjoy Xfinity TV services. It will also continue to support existing CableCards after October 24. They should then transfer you to the Cable Card dept. We will be expanding the availability to additional areas later in 2015. Comcast will continue to support retail CableCARD-compatible devices well into the future. If you have difficulty with activation and pairing of the CableCARD, please visit Ceton Support or call us at 866-265-5541. CableCARDs are typically inserted into a television or device that supports the technology. Was your question answered? Aug 28, 2023 · Sadly, Comcast's "CableCard pairing" number, which once actually worked to connect to people who knew something about CableCards, now seems to connect to their general customer service line. This is taking a bit longer than expected, but we're on it. The second CableCARD was working prior to the upgrade and failed only after the service change. See Pair or Activate Your CableCARD for instructions. How do I obtain a CableCard for a Tivo system? Looking through the documentation on how to set it up, it seems the self service activation page is… Dec 23, 2024 · I see how several other cable companies are slowly (or quickly) phasing our cable card use. Learn how to activate your CableCARD. When I called Xfinity customer service yesterday, the rep first tried to pair the cable card, then came back on the line stating that Xfinity no longer supports cable cards, even for existing customers. And if you use the automated voice system, keep saying CableCARD and you will eventually get a CableCARD support agent that knows what they are doing. If you have an HD television, you’ll be able to record in HD and view Jan 18, 2024 · You've reached the right department, and I'm happy to help. That site was inaccessible for about 2-3 years so that's a positive sign that support for cable cards isn't ending soon. Did you try the self activation portal? Jun 10, 2025 · I tried repairing the cable card online but that didn't work. The cable card had been successfully working for a while and I know that the cable card was successfully paired. We would like to show you a description here but the site won’t allow us. The TiVo Bolt would only get stuck at 72% of Acquiring Channel Information and never move. Nov 29, 2024 · No, Comcast is not “locking” your card as a strategic decision. If you have recently moved or changed cable providers, you will need to Repeat Guided Setup for the new cable lineup. See Cable Company Support and Contact Info for a list of common providers, or search your cable company's website. net email account to Yahoo Mail for a better email experience at no extra cost. While we all know / can sense this is coming (with Xfinity only supporting legacy cable card customers who are grandfathered in), the "at some point" mentioned obviously does not give any Jun 27, 2024 · We live just outside Atlanta and our Comcast cable stopped working in the afternoon of November 2nd 2024, right in the middle of college football. The links in your support site to activate the CableCARD are not working Mar 13, 2019 · The comcast cable card online page worked perfectly fine for me in central Mass. Make sure your coax cables and connections are in good working order. Get online support for Xfinity products & services. 7K views 43 replies 17 participants last post by mattyro7878 Jul 17, 2017 R Cable Company Support and Contact Info« Go Back Dec 30, 2020 · Comcast currently offers a software mechanism for Roku, Fire TV and Samsung TVs, which is probably "good enough" for how prevalent those devices are. My bill went up by 60 dollars after my cable cards went out. Make sure you have your new Get the most out of Xfinity from Comcast by signing in to your account. Save on high speed internet, mobile phone plans and cable TV services with Xfinity. Let it finish Insert the Cable Card Call Comcast and get transferred to the Cable Card activation line (this is a hassle but you should eventually end up in the right place). My service is through cable card in my TiVo. I have called Xfinity support and rebooted the TiVo multiple times with no luck in restoring my TV service. Test your cable card, Apr 1, 2023 · When I use the web portal, the host IDs of my two TiVo Bolt VOX devices shows up as the equipment for TV service. Check the diagram for instructions. That said it doesn't cost Comcast to support cableCards, though Comcast has been moving more channels to IPTV only which won't work on Tivo. Can I access the same features and services with a CableCARD that I currently enjoy with my digital cable service? Make sure the CableCARD is fully inserted. Dec 9, 2024 · I've never had the Comcast CC activation site work for me. Mar 15, 2021 · What are Tivo's plans if / when Comcast stops supporting new cable cards. ) So after an hour of her trying to fix it, she had me exchange the card at the store. In the past you could call the dedicated Cable Card number but that seems to redirect to the normal support line now where nobody on the Xfinity end know what I'm talking about. Tivo support had me reset the Tivo, now I need to re-pair the CableCARD to Comcast. Tap the link to order new TV equipment - at no additional cost. They used to make TiVos that only worked May 11, 2024 · Someone at Comcast recently fixed the cable card activation website. The UI [Edited: "Language"] for Xfinity. I was told at my local office that if any of my existing cards ever go bad, his feeling (as a manager) is Comcast would support customers with an existing card (my inquiry was about getting extra cards to hold onto in reserve) Aug 22, 2024 · Saw this in my latest bill. No new cablecards for new or existing customers. Very frustrating. " In a separate email they give a date: "As early as June 12, 2023, your Sep 25, 2024 · Comcast will stop issuing new cable cards around 10/24. Oct 24, 2021 · Comcast absolutely does still support CableCARD devices, including TiVo. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. For more information and FAQs about CableCARDs, learn about CableCARDs. Yes, I know it won't work for new activations. We're inviting you to upgrade your Comcast. When the card is not locked, it won't process the signal from comcast. I'm getting a notice: Channel not authorized V58 I tried going through the supp Mar 21, 2025 · Well it finally happened this week, xfinity shut off my 2 M cable cards and my personally owned modem. While we all know / can sense this is coming (with Xfinity only supporting legacy cable card customers who are grandfathered in), the "at some point" mentioned obviously does not give any If you have cable TV, your TiVo DVR needs a multi-stream CableCARD (M-Card) to receive cable channels, and to watch and record multiple channels at the same time. That would violate their service agreement, as all changes must be communicated to customers well in advance. You ought to call your dedicated Comcast support number (you can find it on your billing statement) and ask for technical assistance to troubleshoot your issue. A few days ago I made a change to the channel package I receive. Sep 30, 2024 · Tivo and cable cards are dead end technology and I would not replace the Tivo with another Tivo. Also why doesn't the recording start from the last 30 minutes when you press the record button when the tuner is already on that channel. I am sure it’s just a matter of time for xfinity to follow suit. Dec 24, 2024 · My best guess is that Comcast will continue to support CableCARD at a given address up until a network upgrade in that neighborhood renders CableCARDs inoperable (probably because it will eliminate QAM TV channels, shifting Comcast to 100% IPTV). Both TiVo Edge units stopped working at same time. When we called Comcast support, we were told that our cable card had a problem and that they were no longer replacing cable cards. Doing this ensures the DVR can connect to the TiVo service to download the latest software updates and the program guide data for your lineup—both of which will help with CableCARD Installation. To continue receiving all of your channels with a Series 2 Dual Tuner DVR, you'll need to connect your TiVo DVR to a TV Adapter or a TV Box from Comcast. While we all know / can sense this is coming (with Xfinity only supporting legacy cable card customers who are grandfathered in), the "at some point" mentioned obviously does not give any Comcast definitely supports cable cards. The conversation concluded at this point. Jun 17, 2017 · Comcast Cable Card Problem - Help Jump to Latest 7. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Aug 22, 2024 · Self-installation A CableCARD Getting Started kit with easy-to-follow instructions can be shipped to your home or work address. I will say I was Apr 8, 2010 · Someone mentioned in a thread that Comcast / Xfinity is planning to shut off all cable card at "some point". Here's the steps I took to get my Tivo HD up and running with an Arris card: Complete Guided setup with no Cable Card in the Tivo. Dec 14, 2022 · I have a Tivo with a Comcast CableCARD. To do so, click on the chat icon located at the top right of this forums page. Jan 24, 2024 · @ThosParB and @user_c8a5eq What happens when you go directly to CableCard Activation and log into your account? Are you able to activate your cable card from there? I am an Official Xfinity Employee. I have called several times after 10 - 11 PM and gotten right through, every It appears the XFinity (Comcast) turning off cable cards is a real thing. Multiple calls to XFinity, told the same thing…CableCards turned off Aug 17, 2025 · One CableCARD has always worked and must stay active. Comcast may be incompetent but that’s their only crime here. Customer: I need to reactivate my Xfinity cable card for my TiVo dvr Technician's Assistant: How's your WiFi signal strength? Can you connect to the internet using a computer or another device? Customer: good Technician's Assistant: Have you tried restarting both your TiVo player and your router? Customer: yes Technician's Assistant: Is there anything else the Video Expert should know before I Mar 31, 2025 · Cable Card / TIVO Now I know why the cable companies got rid of cable cards. And no, your TiVo can’t Dec 2, 2024 · I have a cable card in a Tivo that stopped working Yesterday (Saturday 11-30-2024). You will need a CableCARD to access scrambled digital channels. We went though all the cable card diag screens and it was syncing and authorized and the signal was strong. After the usual misery of trying to get a live person, they shipped me a new replacement card. Additional information Visit our Online Support Center to find common solutions. 24. I declined the offer of a year of free X1 box b Jul 17, 2022 · Called Comcast support and was told my cablecard went bad, went to my local store and got a replacement card. The Tivo is not re Jun 21, 2022 · Hello @bvwhitney! Thanks for posting to share your experience. I ke If you have cable TV, your TiVo DVR needs a multi-stream CableCARD (M-Card) to receive cable channels, and to watch and record multiple channels at the same time. I'd be happy to review your account to see if we can ship a cable card. I am now receiving “V58 channel not authorized” messages on every channel. May 31, 2022 · Getting a CableCARD is getting harder and harder as cable providers aren't legally required to give them out anymore, but some still give out CableCARDs. First time was 18 months ago to switch from a roamio to a bolt, and then a week ago to go to a bolt with all in. Note: Comcast DVR service is only available to HD customers. My bedroom tivo, which has had a working cable card for three months (I was forced to get new cable cards when I moved), suddenly stopped connecting to xfinity Dec 7, 2024 · Existing Cablecard stopped working I know that Comcast no longer issues new cablecards. Learn what you need to know about CableCARDs and your TiVo HD box. This tool is currently available in the greater Boston area only (i. TV Setup in Windows Media Center will guide you through the CableCARD activation and pairing process and provide you with the necessary pairing information to give your cable support technician by phone. account numbers starting with 8773). Jan 28, 2025 · Someone mentioned in a thread that Comcast / Xfinity is planning to shut off all cable card at "some point". Jun 1, 2024 · Does Xfinity provide cable cards for the Tivo Edge for watching and recording live tv? Learn more about CableCARDs, activating, getting access to certain digital programs without the need for a Set-top Box, and frequently asked questions. I have had much better success calling later at night than during the day. Aug 11, 2024 · The key indicator to me is that my cable card is in the "not locked" position (DAVIC info page on tivo's cable card menu). You can eventually reach someone there who knows how to unpair and pair CableCards, but it requires a ridiculous amount of persistence. Even if you have a CableCARD ready to install, TiVo recommends that you choose I'll get a CableCARD later and finish Guided Setup. Apr 5, 2023 · I had a cable card for years, and one day it seems the host id changed (according to the Comcast person. But if your current Premier XL is working and the problem is truly with the card why not get a replacement card? Unless things have changed with Comcast there shouldn't be any charge for the physical cable card and the first one per household doesn't incur a monthly fee separate from service, so it Get in touch with Comcast Business. CableCARD self-install setup instructions To complete activation, the Sep 15, 2024 · To use a TiVo with cable service you need a cablecard, which Comcast still supplies (for another 6 weeks or so) and fully supports for current users, with no announced end date of such support. Just post over in r/Comcast_Xfinity and they could have added back the cable card you possessed. Aug 10, 2017 · HD DVR service: If your off-market TV Box is DVR-capable and you'd like DVR service, and your Xfinity TV subscription doesn't include DVR service, charges for DVR service* and HD technology* will apply. AT&T/DIRECTV: Difficulty: Impossible As far as I know, AT&T/DIRECTV doesn't give out CableCARDs. Is there a certain department I need to contact Cable Company Support and Contact Info When you need to activate your CableCARD for use with your TiVo DVR, your cable provider might have support agents specifically trained to assist you with CableCARD setup. Dec 2, 2024 · I spent an hour and a half using Comcast's text message and phone support - and was told our cablecard was functioning and communicating - but it had been marked for "end of life". The phone number for your cable company's CableCARD activation department. I recently got this message "To continue accessing Xfinity On Demand and Subscription Video on Demand (SVOD) packages, one or more of your TV boxes needs to be replaced. We ask that you post publicly so people with similar questions may benefit from the conversation. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Oct 29, 2007 · They guy at Cable Tech Support tried for 20 minutes, tried to send a tech for a site visit (I refused), then gave up and said to call Tivo because he did "everything" and everything is OK on the Comcast end, so it must be the unit's problem. Use the TiVo Series 3 cable box Comcast supports the TiVo Series 3 HD cable box. Oct 31, 2023 · If you need assistance with your cable card please let us know and we will be happy to help. Feb 25, 2023 · Is there anyway to order a CableCARD, I've tried all support routes and they all say to call but when I call they say they don't supply them anymore. I am an Official Xfinity Employee. e. The box will access local and basic cable channels, ATSC digital antenna channels, and analog antenna channels. NONE of my channels are working. One cable card stopped working last week. While we all know / can sense this is coming (with Xfinity only supporting legacy cable card customers who are grandfathered in), the "at some point" mentioned obviously does not give any Oct 14, 2024 · I have several Tivos with cable cards. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining a CableCARD. Nov 11, 2024 · Hi, I have a Tivo and a Cablecard. The card acts like a unique "key" to unlock the channels and services to which the cable customer has subscribed, and the television's remote-control will also control the cable channels. Is there any way to get it updated or a new card? I called customer service and th I just spent two hours with support. Also, it is very easy to get a cablecard or multiple cable cards by just asking for one on subreddit r/Comcast_Xfinity. how much longer do you think Comcast will allow and support cable card use? The cablecard support was able to send me a cablecard technician— yes, allegedly those exist… I didn’t believe it myself— who was supposed to carry adapters and cablecards to my house. I just upgraded my service and had to a) rent an Xfinity box at $5 / mo and b) go through a rigmarole to keep my cable card. Description For activateJust a moment. I spent a couple hours Friday night on the phone with the Comcast CableCard activation / support and after 2 hours we gave up on the the Cable Card. Comcast said they would stop giving out Cablecards to new or current customers after October 24th 2024 but they still support them. Do not use any of their At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. Feb 21, 2016 · I just got my new TiVo bolt Friday. I called the comcast cable card support team, which is the only tech who will be able to help you at comcast. I have never been charged an equipment fee for these CableCARDs and expect my account to remain as it has been: two cards, no new fees. Mar 26, 2025 · Just to clarify, the FCC ruling was in September 2020 that cable operators no longer were required to support CableCARD. You can also get Comcast service for your digital-ready TV or TiVo device. Get it with an Xfinity X1-eligible package and X1 TV Box. Make sure the CableCARD is fully inserted. Apr 17, 2025 · Hello - I use TiVo boxes with cable cards to access my Xfinity cable tv channels. Find help & support articles, chat online, or schedule a call with an agent. You can pick up a CableCARD at your nearest cable service center, order one from your cable provider, or have a technician bring one to you (fees from your cable provider may apply). For support with activating your cable card you can call 1-877-405-2298 and, when the IVR requests the reason for the call, state, "CableCARD repair. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Dumb question: If I replace my old Bolt with an Edge, can I just move my Comcast cable card from the old DVR to the new one? Replacing old Bolt with Edge and moving Comcast cable card, discussion Dec 23, 2024 · Someone mentioned in a thread that Comcast / Xfinity is planning to shut off all cable card at "some point". This article lists the steps to pair or activate your CableCARD. I tried a power cycle on the Edge and removed and reinserted the cablecard (which caused the Edge to go through setup again) - no change. that Comcast will stop supporting cable cards on Oct. If you have a tuning adapter, see Tuning Adapter: Troubleshooting and Tuning Adapter: Installation. Got home, put it in the Roamio and the online activation gave me the same message you got. Nov 14, 2024 · I’m using a TiVo system with a Comcast cable card. Aug 27, 2024 · Comcast told LightReading that it will provide affected customers with a free year's usage of a streaming device and guide them to use the Xfinity app. An effortless experience gives you your favorite entertainment, from live TV to DVR and Netflix, in one place with our Voice Remote. (As of December 31, 2020) Aug 21, 2024 · I also found this document on our website that has some good information about cable card support if all activation/troubleshooting steps from our end have been attempted: If you need assistance, call 877-405-2298 and request CableCARD Activation. Jan 4, 2023 · In layman terms, what, if anything, would an IPTV-based TiVo mean to use TiVo users who rely on a cable company (in my case, it's Comcast/Xfinity) for CableCard support for our Bolts and Roamios. When I called they said xfinity support of the cable cards had been discontinued and my modem Cable Company Support and Contact Info When you need to activate your CableCARD for use with your TiVo DVR, your cable provider might have support agents specifically trained to assist you with CableCARD setup. Nov 9, 2024 · You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Contact us to find a Comcast Service Center or Xfinity Retail Store where you can pick up a CableCARD Getting Started kit. I do have an existing cablecard though (which I have had for many years), but it recently stopping working. Also read: Charter to Cut Off CableCARD Support The move comes a little more than two years after ended support for the device, and four years following the end of the FCC's Comcast and Altice USA will no longer offer CableCARDs to customers, impacting how users access cable TV services. As such at some point, Tivo won't be able to tune enough channels to make it useful. Review service rates and availability in your area We would like to show you a description here but the site won’t allow us. I have been told by two (2) different Comcast techs. Here's the detailed steps to direct message us: Mar 6, 2025 · The cable card devices also no longer have federally mandated support, that paired with a strong majority of our customers have moved to IP based systems or just use the stand alone Xfinity stream app. " Dec 2, 2024 · Contact your cable provider for more information V58)". CableCARD support is most common on higher end televisions that include a special slot for the CableCARD and a built-in cable tuner. Aug 26, 2024 · Amid its shift to IP video, Comcast has told customers that it will no longer provide new CableCARD security modules to new or existing customers starting on October 24. Ever. Click the links below to see contact information and helpful links for some cable providers. I suggest that you contact Xfinity support via Reddit or Twitter. Xfinity If you have a Series 1 or Series 2 Single Tuner DVR and want to continue receiving all of your channels, you'll need to connect your TiVo DVR to a TV Adapter or a Comcast TV Box. . I have a Tivo Edge, with Comcast/Xfinity in the Silicon Valley, and it works just fine. Aug 10, 2017 · If I have a CableCARD device, do I still need my Comcast TV Box or TV Adapter to get Xfinity TV? You only need a CableCARD device, Comcast TV Box or TV Adapter for each TV connected to Xfinity TV service. There are numerous posts here about what happened recently with a failed firmware update and their attempts to resolve the issue. I'm thinking the Cable Card is toast, but no support from Xfinity on the matter in trying to resolve it. rh71n jx alflifb 7uip3 9lkczaey he31 maw kjncm yuhl ynij